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Troubleshooting Navigation Problems in Reflection Help
Technical Note 2293
Last Reviewed 01-Feb-2008
Applies To
Reflection for IBM 2008
Reflection for UNIX and OpenVMS 2008
Reflection Standard Suite 2008
Reflection for IBM 2007
Reflection for Secure IT Windows Server version 7.0
Reflection X 2008
Summary
Technical Note 2293
Last Reviewed 01-Feb-2008
Applies To
Reflection for IBM 2008
Reflection for UNIX and OpenVMS 2008
Reflection Standard Suite 2008
Reflection for IBM 2007
Reflection for Secure IT Windows Server version 7.0
Reflection X 2008
Summary
The product help system runs in your default browser and uses JavaScript to support active content. If your browser settings do not support scripting, you may see a security warning or have trouble navigating or searching help topics. This technical note describes the symptoms and solution.
Symptoms
If your browser settings do not support scripting, you may encounter one or more of the following problems:
- A security warning displays when you launch the help.
- The table of contents books do not open when you click the plus sign (+).
- Search edit field does not display on the Search tab.
- Clicking "Show Contents / Index / Search" has no effect.
Solution
Enable JavaScript in your web browser. The steps vary depending on your default web browser.
Mozilla Firefox
To enable active content in Mozilla Firefox:
- From the Tools menu in Firefox, select Options.
- Click the Content icon.
- Select the Enable Java check box and then click OK.
Microsoft Internet Explorer
To enable active content in Internet Explorer:
- From the Tools menu in Internet Explorer, select Internet Options.
- Click the Security tab and select the Internet icon.
- Click Custom Level. The Security Settings dialog opens.
- Under Scripting > Active Scripting, select Enable.
- Click OK in the Security Settings and Internet Options dialogs to save your changes.
Note: In Microsoft Internet Explorer, the locally installed help pages run in the Internet Zone. For more information, see the MSDN knowledge base article at http://msdn2.microsoft.com/en-us/library/ms537628.aspx#The_Local_Machine_Zone_Lockdown.
Alternative Solution
If you cannot enable JavaScript in your browser (due to Group Policy or other reasons), you may be able to access help content in PDF format at http://support.attachmate.com/manuals/.
