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Uninstalling a Reflection Service Pack or Patch
Technical Note 1871
Last Reviewed 19-Oct-2006
Applies To
Reflection Windows-based Products version 12.0.2 through 14.x
Reflection for Secure IT Windows Client version 6.0.1 or higher
Summary
Technical Note 1871
Last Reviewed 19-Oct-2006
Applies To
Reflection Windows-based Products version 12.0.2 through 14.x
Reflection for Secure IT Windows Client version 6.0.1 or higher
Summary
If MSI service version 3.0 was installed on the machine prior to installing a Reflection service pack or patch (Reflection 12.0.2 - 14.x, or Reflection for Secure IT Windows client 6.0.1 or higher), you can follow the steps in this technical note to uninstall the service pack or patch.
Uninstalling a Service Pack or Patch
Beginning in Reflection version 12.0.2 and Reflection for Secure IT Windows client version 6.0.1, you can remove a service pack or patch after it has been applied only if either one of these conditions applies:
- The service pack or patch is applied to a Windows XP machine with SP2 or higher.
- The service pack or patch is applied to a machine using MSI service version 3.0 or higher.
Note: Beginning in Reflection version 13.0.4, 13.0.x patches are not removable. Reflection version 14.x service packs are removable.
To remove the service pack or patch from Windows XP/SP2 machines:
Use either of the following techniques:
- Open Windows Add/Remove Programs, select Show Updates, and use the Remove button next to the patch entry under Reflection, or
- Rerun the Patch Utility that was used to install this patch, clicking Next to display the Patch Installation dialog box. Click "Remove patch from this workstation" and then click Next to exit the utility. The service pack or patch is removed automatically by the utility.
To remove the service pack or patch using the command line:
If the service pack or patch is applied to a Windows XP machine without SP2 or a Windows 2000 machine, use the command line to remove the service pack or patch.
Have access to either the original product CD or your administrative installation point, and have access to the service pack or patch file (*.msp) if you have not saved this file already. (To save the patch file now, use instructions in the Help topic "How to save the patch file for later use" available in the Patch Utility online Help.)
Use the following command line syntax to remove the service pack or patch:
msiexec /uninstall <pathto>\<patchfilename> /package <pathto>\<msifilename> /qbAs an example, the syntax below removes the patch "R1303133.msp" from the version 13.0 Reflection Multi-Host, Professional product:
msiexec /uninstall C:\R1303133.msp /package D:\Reflection\Mp130ilc.msi /qb(Where the msi file path "D:\Reflection\Mp130ilc.msi" references either the Reflection product CD in a CDROM drive, or an administrative installation on your D: drive.)
For additional information about removing patches with MSI service version 3.0, see http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/removing_patches.asp.
To remove the service pack or patch from all other machines:
Uninstall the patched version of Reflection and reinstall Reflection using your original product media, along with any applicable official service pack or patch upgrades available from the Download Library.
