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NFS Not Working After Upgrading to Windows XP
Technical Note 1687
Last Reviewed 10-Aug-2007
Applies To
Reflection NFS Client version 9.0 through 9.0.2
Summary
Technical Note 1687
Last Reviewed 10-Aug-2007
Applies To
Reflection NFS Client version 9.0 through 9.0.2
Summary
After Upgrading to Windows XP, Reflection NFS Client version 9.0, 9.0.1, or 9.0.2 no longer functions and you are unable to uninstall the Reflection NFS Client. This technical note explains the cause of this problem, and provides steps to resolve this issue.
Upgrading to Windows XP with NFS Client Installed
Reflection NFS Client versions 9.0.2 or earlier are incompatible with Windows XP. If you are planning to upgrade a workstation running Reflection NFS Client to Windows XP, you must uninstall versions of Reflection NFS Client prior to version 9.0.3 before upgrading. We strongly suggest that you uninstall all versions of Reflection NFS Client before upgrading to Windows XP. Once the upgrade is complete, install Reflection NFS Client version12.0 or higher (which provides Windows XP support).
For further details regarding Reflection NFS Client and Windows XP, see Technical Note 1591.
If Reflection NFS Client version 9.0, 9.0.1, or 9.0.2 was installed on the machine prior to the Windows XP upgrade, the NFS client will not function (and in some rare cases, Windows XP may fail to not load.) At this point, you will also be unable to uninstall the NFS client. To resolve this problem, see the Solution section below.
Symptoms
After upgrading to Windows XP with Reflection NFS Client 9.0-9.0.2 installed, you will encounter the following NFS problems:
- You will no longer see the NFS login prompt at Windows startup (if you were previously prompted for it).
- Using the Windows Search/Find utility to locate an NFS host produces the following error: "Windows cannot find <host name>."
- In NFS Utility, all NFS Statistics values will read "Error."
- Attempting to uninstall Reflection NFS Client from Add/Remove Programs produces the following errors: "The installer can only be run under Windows 2000." and "Fatal error during Installation."
Solution
To resolve this problem, obtain and apply patch NFSclearXP.exe, uninstall Reflection NFS Client (version 9.0, 9.0.1, or 9.0.2), restart Windows, and then install Reflection NFS Client 12.0 or higher.
Note: While applying this patch, you must have access to the original source media: either the product CD-ROM (Reflection NFS Client, or Reflection Suite for X) or the administrative installation point. If you do not have access to the source media, you will not be able to apply the patch.
- Download support file NFSclearXP.exe from the Download Library to the affected workstation.
- Double-click NFSclear.XP.exe and select to apply the patch to "This workstation only."
Note: Ignore the "An Administrative installation on a server (browse to *.msi)" feature(it is not applicable to this update.
- Click Apply and complete the patch process.
- Restart the machine.
- Uninstall Reflection NFS Client version 9.0, 9.0.1, or 9.0.2.
- Restart the machine.
- Install Reflection NFS Client version 12.0 or higher.
