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Technical support is provided to customers with a current maintenance plan and qualifying product version. Choose your product family below to display the appropriate technical support options.
- Select a Product
| DATABridge e-Vantage EXTRA! |
F-Secure
SSH INFOConnect KEA! |
NetIQ
NetWizard Reflection |
Synapta
Verastream WinINSTALL |
Before You Contact Support
Please gather this information:
- Your maintenance entitlement information:
- Web: User ID and password
- Phone: VPA number or Contact ID
- Service request number (if you're calling on an existing service request)
- Product name and version number
- Detailed description of the problem or request, including:
- steps required to duplicate the problem
- any pertinent error messages
- troubleshooting steps you have tried
If you have comments regarding this Attachmate Support web site, send feedback to the webmaster.
EXTRA!
KEA!
INFOConnect
DATABridge
e-Vantage
Synapta
NetWizard
Find your geographic region below to contact Technical Support regarding EXTRA!, KEA!, INFOConnect, DATABridge, e-Vantage, or Synapta products.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217-7000 Toll-free phone number  Elite customer phone number Office hours and holiday closures |
| Latin America | Submit a service request online:
Call one of the following locations:
|
| Europe Middle East South Africa |
Submit a service request online:
Speak to someone in your preferred language:
|
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See also
Attachmate Japan Support web site Submit a service request online: Call +81 3 5909 5641 Office hours and holiday closures |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
Reflection & Reflection for the Web
Find your geographic region below to contact Technical Support regarding Reflection 2007, Reflection, and Reflection for the Web products. This information does not apply to Reflection for Secure IT.
Reflection for Secure IT: View Reflection for Secure IT contact information.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217-7000 Toll-free phone number Elite customer phone number Office hours and holiday closures |
| Latin America | Contact your Reflection reseller |
| United Kingdom Ireland South Africa Benelux Germany Switzerland Austria Italy France Sweden Norway Denmark Iceland |
Submit a service request online:
Speak to someone in your preferred language:
|
| Other European countries Middle East |
Contact your Reflection distributor |
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See Attachmate Japan Support web site |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
Verastream
Reflection for Secure IT
Find your geographic region below to contact Technical Support regarding Verastream or Reflection for Secure IT (SSH) products.
| North America (USA and Canada) |
Submit a service request online:
Call (206) 217 7000 Toll-free phone number Elite customer phone number Office hours and holiday closures |
| Latin America | Submit a service request online:
Call +1 206 217 7000 (US office) Office hours and holiday closures |
| Europe Middle East South Africa |
Submit a service request online:
Speak to someone in your preferred language:
|
| India | Submit a service request online: |
| Australia New Zealand |
Submit a service request online:
Call +61 3 9825 2300 Office hours and holiday closures |
| Japan | See Attachmate Japan Support web site |
| Hong Kong | Submit a service request online:
Call +852 2572 8988 Office hours and holiday closures |
| Singapore | Submit a service request online:
Call +65 6335 7228 Office hours and holiday closures |
F-Secure SSH
Note the following:
- Beginning with version 6.0 (May 2005), the F-Secure SSH product line is named Reflection for Secure IT.
You can contact support for Reflection for Secure IT (SSH products).
-
The upgrade path for F-Secure SSH version 5.x and earlier is Reflection for Secure IT. Effective February 2008, all F-Secure SSH products version 5.x are no longer supported.
See the Product Support Lifecycle status for secure communication products.
- Attachmate has supported F-Secure SSH products only. For assistance with F-Secure anti-virus products, go to www.f-secure.com.
Note the following:
- WinINSTALL is the upgrade path for NetWizard products. For sales and service on WinINSTALL, contact Scalable Software.
- Effective June 30, 2008, all versions of NetWizard products are discontinued, so are no longer eligible for interactive technical support assistance. See also the Attachmate Product Support Lifecycle status.
- For assistance with Verastream Web Integrator (Kapow RoboSuite Web Integration), go to www.kapowtech.com.
- For assistance with Verastream Desktop Integrator (OpenSpan Composite Studio), contact support@openspan.com.
NetIQ
Here is how to get in touch with support for NetIQ products.
| Effective June 30, 2008, WinINSTALL products are sold and supported by Scalable Software. |
WinINSTALL
Effective June 30, 2008, contact Scalable Software for WinINSTALL product support.
| Online | E-mail: support@scalable.com Web: http://www.scalable.com/support.aspx |
| North America | Phone: 713-316-4900 Toll-free phone: 866-722-5225 Fax: 713-316-4975 |
| Europe | Phone: +44 844 736 5214 Fax: +44 (0)207 1172675 |
| Asia/Pacific | Phone: +61-1-300-781-879 |
US & Canada
Monday through Friday, 6:00 AM to 5:00 PM Pacific time
2008 North America holiday closures
January 1May 26
July 4
September 1
November 27, 28
December 25, 26
Europe, Middle East, Africa
Monday through Thursday, 8:30 to 17:00 (GMT)
Friday, 8:30 to 16:00 (GMT)
2008 EMEA holiday closures
January 1December 25, 26
Brazil and Mexico City
Brazil hours
Monday through Friday, 9:00 AM to 6:00 PM local Brasilia time
2008 Brazil holiday closures
January 1February 4, 5
March 21
April 4
May 1, 22
December 25
Mexico City hours
Monday through Friday, 9:00 AM to 7:00 PM central time
2008 Mexico holiday closures
January 1
February 4
March 17, 20, 21
May 1
September 15, 16
December 25
Australia & New Zealand
Monday through Friday, 9:00 AM to 5:00 PM local Melbourne/Sydney time
2008 Australia holiday closures
January 1, 28March 10, 21, 24
April 25
June 9
November 4
December 25, 26
Japan
Monday through Friday, 9:00 AM to 5:00 PM local Japan time
2008 Japan holiday closures
January 1, 2, 3, 4, 14February 11
March 20
April 29, 30
May 1, 5, 6
July 21
September 15, 23
October 13
November 3, 24
December 23
Hong Kong
Monday through Friday, 9:00 AM to 5:00 PM local Hong Kong time
2008 Hong Kong holiday closures
January 1February 7, 8
March 21, 24
April 4
May 1, 12
June 9
July 1
September 15
October 1, 7
December 25, 26
Singapore
Monday through Friday, 9:00 AM to 5:00 PM local Singapore time
2008 Singapore holiday closures
January 1February 8
May 1, 19
October 1, 28
December 8, 25
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